Frequently Asked Questions (FAQs)
1. Orders & Payments
Q: What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. All payments are processed securely in USD.
🔗 Learn more in our Billing Terms & Conditions.
Q: Is my payment secure?
Yes. Our checkout is SSL encrypted and PCI DSS compliant. Your payment details are never stored on our servers.
🔗 See our Secure Checkout Policy.
Q: Can I change or cancel my order after placing it?
Orders can only be modified within 12 hours of purchase. Please email sales@bostonjackets.com immediately with your order number.
2. Shipping & Delivery
Q: How long does delivery take?
- Processing time: 2–3 business days (Mon–Fri).
- Shipping time: 4–5 business days (Mon–Fri).
- Total delivery window: 6–8 business days.
- Orders placed after 5:00 PM EST are processed the next business day.
🔗 See our Shipping Policy for full details.
Q: Do you ship internationally?
Currently, we only ship within the United States. International shipping is coming soon.
Q: Which carriers do you use?
We ship with FedEx, UPS, and DHL.
3. Returns & Refunds
Q: What is your return policy?
We offer a 30-day return window on eligible items. Boston Jackets covers return shipping for all U.S. orders.
🔗 Full details: Return & Refund Policy.
Q: How long does it take to get a refund?
Refunds are processed within 7 business days after inspection and approval. Your bank may take an additional 3–5 business days to post the refund.
Q: Can I exchange an item instead of returning it?
Yes. If the size or style doesn’t fit, you may request an exchange (subject to availability). If the requested item is unavailable, a refund will be issued.
4. Customer Support
Q: How do I contact you?
📧 Email us at sales@bostonjackets.com.
We aim to respond within 24–48 hours (Mon–Fri).
5. Privacy & Security
Q: What happens to my personal information?
We respect your privacy and never sell your data. Information is used only to process your order and improve your experience.
🔗 See our Privacy Policy for more details.